Information Technology

News and Information

Weekly Maintenance Notice:

Server and software maintenance will occur weekly on Wednesdays from 5-7AM. Please log out of campus computers but do not turn them off. Work may be lost during this time if you remain logged in.

How to get Help from the ITS department

If you need help with a campus computer, the network, e-mail or other Technology related issue you can contact the ITS Solution Center:

• ITS Work Order system: http://helpdesk.nenkin-guide.com
  (This will allow you to enter in a new work order request or lookup your old requests)
• Bookings: How to book an appointment for work orders
  (for entering work orders use the ITS Work Order System)
• Walk-In Support: Located on the Thomas Library Main Level
  M-F 8:00am - 5:00 PM (excluding when campus is closed)
• Phone: (937) 525-3801

Some helpful information:

• ITS Account Support
  Finding your account username and resetting your password.

• Printing and uniFLOW Online
  The Printing and the uniFLOW Online Service

• Microsoft Teams
  How to access Microsoft Team Live Events, and install Microsoft Teams on Personal computers

• Wittenberg University's Office 365 Option
  What is Office 365, how to access it and download it from your own system

• Multi-Factor Authentication (MFA)
  A more secure option for O365 access.

• Moodle
  Moodle is Wittenberg's Online Course Management system.

• Remote Desktop Guide
  For specific employees to access resources from off-campus.

• How to access your Wittenberg email on your mobile device
  How to setup your Mobile device to connect to your campus e-mail account

• Wireless Connection Information
  How to connect your devices to the Campus Wireless network, from notebooks to gaming consoles

• Common Questions and Answers
  Some common questions about Accounts, Computer Use, and giving presentations on campus

• Personal Computers & Devices on Campus
  What computer should I buy, as well as software, and what devices can I and can I not bring to campus?

• Voice over IP Polycom Phones
  We have replaced our older phone system, with a new system and new Polycom Phones

• Managing Mailing Lists
  How to update members of campus mailing lists.

• ITS Acceptable Use Policy
  The ITS Acceptable Use Policy

ITS Bookings page

Bookings are currently only available for work orders. You will be required to enter in a Work Order number, which if you do not have one please contact the Solution Center to enter in a work order first, or get the work order ticket for your request. Appointments without a proper work order maybe canceled.

You will be required to sign in with your Wittenberg email account to make an appointment.

About ITS

Wittenberg University's Information Technology Services (ITS) Department has made a commitment to continuously improve its service, and the technology environment to ensure our students, faculty, staff, and alumni have a productive, enjoyable, and meaningful experience while using its computer facilities. The ITS Department continually works with the Cabinet and the Board of Directors in reviewing and modifying the plan which is used to develop specific directions.

The strategic plan that guides Wittenberg in these goals has the following objectives:

• To improve the effectiveness of the university's quality of service
• To improve access and delivery of all types of information
• To assist in the use of technology to support teaching and learning
• To maximize the use of current resources while expanding the role of technology by integrating voice, video and data
• To continually revise the strategic plan to include new initiatives and remain in alignment with the overall strategic plan of the university

List of Staff members in ITS

This document last reviewed March 21st, 2024